Commercial Services
Personalized to fit your industry. Your company. Your customers.
Your vision. Our solutions.
Our service offerings are customized and designed with the right practices to suit the needs of your business, evolving as you do. We approach our relationship holistically with a view of your customers from a Lifetime Value (LV) and Customer Lifecycle (CL) perspective. Foundational services that are customized to your requirements include:
Omnichannel Delivery
Reaching new customers, staying connected with current customers and providing quality service starts with our people. At North End Teleservices we design and architect not only the best practices but the right practices for your business.
We are intentional and passionate about matching the requirements of your program to the right service representative using a sophisticated vetting process, multi-faceted technical and soft skills training, best-in-class technology underscored by a supportive and continuous improvement environment.
We approach every engagement utilizing the broad industry experience and subject matter expertise of our Account Team (we like to call them HEAT or High Energy Action Team) in conducting the Discovery and Intake phase to develop requirements and design customized solutions.
We take an omnichannel approach, delivering solutions in a way that reaches customers where they are no matter what the channel.
The coming together of these elements = an extension of your brand and seamless process.
Women-Owned Small Business (WOSB)/(EDWOSB)
HUB Zone Certified (HUB)
Certified Minority-Owned Business (MBE)
Certified National Women’s Business Enterprise (WBENC)
US Department of Labor Registered Apprentice Program
Health Insurance Portability and Accountability Act (HIPAA) Compliant
Routine Use (RU1) Compliant
National Institute of Standards and Technology (NIST) Compliant
Family Educational Rights and Privacy Act (FERPA) Compliant
Payment Card Industry (PCI) Compliant
Community Involvement
Our commitment as a company extends beyond ourselves, our employees and our clients to the communities where we live and work.
We strive to enrich each community by creating jobs, providing good wages and cultivating a culturally rich, diverse and inclusive place to work.
We commit to contributing to the community in a positive way, advancing people by enabling choice through increasing their economic independence.
“We learned what North End’s mission was and really wanted to support that knowing they would be providing service excellence to our customers.”
— Higher Education Retailer Vice President of Customer Success and Marketing
“Outsourcing our patient appointments to North End Teleservices was the best thing we have ever done.”
— Health Center CEO
“NET has been one of the most open vendors that I have had the privilege to work with on improving processes as our work relationship has evolved.”
— Public School District Information Services and Technology Manager
Read about real client experiences
Explore recent case studies that detail the success stories of real North End Teleservices clients.
Contact us today
Learn more about our services and experience.