Government Solutions
Contact center expertise to serve federal, state and municipal government entities
Your vision. Our solutions.
We are proud to support our government in providing service to the people of the United States of America. North End Teleservices is honored to serve as an extension of a variety of agencies. Our pride shines through in the quality of our service delivery and the commitment to our relationship with governmental entities. Key Capabilities include:
Loan Servicing
Customer Service
Technical Support
Back Office and Administrative
Account Management
Customer Satisfaction Surveys
Intake and Claim Status
Workforce and Command Center Management
Multilingual Support
Compliance Services and Quality Assurance
Database Management
Training Development and Implementation
Omnichannel Delivery
Voice
Chat
SMS Text
Social Media
Interactive Voice Response (IVR)
For government agencies of all sizes, access, responsiveness and accuracy of communication with those they serve is essential.
Contact center support solutions have become a vital component of the world we live in today.
We understand subject matter expertise, technology, reporting, physical, data, personnel and network security are also vital to government contact center operations. North End Teleservices has demonstrated time and time again our ability to quickly respond to changing policy and operating procedures with dependability, skill and scale as a trusted teleservices partner.
North End Teleservices has undergone the extensive vetting required to take on both local and national government contracts, holding numerous certifications and operating compliances, offering a high standard of service.
We ensure that every account team member assigned to government projects meets the qualifications and receives the clearance necessary to support the client.
Our government contracts experience includes work for the
Department of Veterans Affairs
Department of Education — Federal Student Aid
Nebraska Department of Labor
Nebraska Department of Health and Human Services
Nebraska Department of Economic Development
School Districts
Current
Certifications
and
Compliances
Women-Owned Small Business (WOSB - 190039)/(EDWOSB)
National Minority Supplier Development Council Certified (NMSDC) – MP-02268
HUB Zone Certified (HUB) - 58528
HUD Section 3, Category 2 Company (11042)
Certified National Women’s Business Enterprise (WBENC) - 1900012
US Department of Labor Registered Apprentice Program
Health Insurance Portability and Accountability Act (HIPAA) Compliant
Routine Use (RU1) Compliant
National Institute of Standards and Technology (NIST) Compliant
Family Educational Rights and Privacy Act (FERPA) Compliant
Payment Card Industry (PCI) Compliant
Service Organization Control 2 (SOC II) Compliant
Company Data — DUNS: 07-983-4548 | CAGE: 7QAA9 | NAICS: 561422, 561421, 541618, 624190, 541910, 561320, 561210, 519190, 561499, 518210, 524292, 522320 | PSC: R422, D303, D307, B553, G099, D321
“NET has played an important role in our response to the unforeseen crisis of the COVID-19 pandemic. Their passion for wanting to help is apparent in how they have assisted the citizens of Nebraska.”
— Nebraska Department of Labor
Contact us today
Learn more about our government contract qualifications and experience.