omaha.com: “North End Teleservices named Omaha Chamber’s Small Business of the Year”
“Carmen Tapio, president and chief executive of North End Teleservices, sings songs, hula hoops and rings a cowbell to inspire employees. Working at a call center can be challenging, said Tapio, and “it doesn’t hurt to be nice as pie” to clients, co-workers and, it goes without saying, callers.”