North End Teleservices, LLC Announces New Director Roles

OMAHA, Neb. / May 19, 2021 / After a year of record growth and development, North End Teleservices, LLC (NET), announced two new director-level roles and the hiring of a new Finance Controller. 

Keisha Thomas has been promoted to Director of Human Resources, Employee and Community Relations. Thomas was the first employee hired when the organization opened in September of 2015 at 24th and Hamilton Streets and has helped shape the internal culture and employment brand. Previously the Human Resources Project Manager, Ms. Thomas has focused on a successful recruitment strategy that has supported doubling the workforce.

"Keisha not only leads our recruitment effort she also provides leadership and personal development guidance to many of our team members," said Chris Phillips, Chief Operating Officer of North End Teleservices.

"Keisha's expanded responsibilities will ensure our culture continues to be extended to our people and the  community in a focused and intentional way."

A graduate of Creighton University, Thomas currently serves on Metropolitan Community College's Business Administration Advisory Board, the Avenue Scholars Community Advisory Committee and the Greater Omaha Chamber of Commerce's Greater Omaha Worklab (GrOW) Advisory Committee.

Hailey Plaehn, an Iowa native with years of experience in retail and  the contact center industry  joined the NET team in 2016 as a Training and Quality Specialist. Plaehn's background includes various roles in instructional design, training and marketing. Ms. Plaehn has been promoted to Director of Customer Experience with new responsibilities include the directing,  planning and execution of North End Teleservices' customer experience objectives through training and quality to increase customer loyalty, retention, business growth, and process effectiveness.

"Our clients and the organization will  continue to benefit  from Hailey’s innovative ideas and customer-centered approach as she zero’s in on the customer experience strategy and processes,” said Phillips. 

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About North End Teleservices

North End Teleservices, LLC is an omnichannel global provider of outsourced contact center services to government and commercial sectors. The company is committed to creating jobs and changing lives. North End is a certified woman-owned, minority-owned, HubZone business that serves as an extension of its clients' brands and service delivery model. Working with small and large B2B, B2C, and government agencies, North End customizes contact center operations to meet every client's specific needs.

SOURCE:
North End Teleservices, LLC